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GraduationGirl.com Customer Q&A

By  Anna,   posted Jun 12, 2018
Would like to see the color of the dress I would Like to order. How can I do that. I don’t want to buy the dress and end up not liking the dress because it’s not the right color. Thank you
By  Customer Service Center,   posted Jun 12, 2018
Hi,thank you for your inquiry. About the fabric sample,sure,we can send you some colour swatches before you place your order.
For color swatch,we just charge the shipping cost
Please refer to here:
via Standard:  $25   3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.graduationgirl.com/memberPayDirectly.asp
Enjoy your shopping here.
By  Grace Bonham-carter,   posted Jun 9, 2018
Hello I bought a dress, but I would like to return it. I didn't like it because of the color and it isn't what I thought it would look like. How can I get my money back?
By  Customer Service Center,   posted Jun 9, 2018
Hi,thank you for your inquiry. Could you please tell me your order number? Enjoy your shopping here.
By  Julian,   posted Jun 5, 2018
I need some more information on Go230 graduation dress
By  Customer Service Center,   posted Jun 5, 2018
Hi,thank you for your inquiry. Could you tell me what do you want to know? The dress is made in Organza. Enjoy your shopping here.
By  PAOLA HERNANDEZ,   posted May 29, 2018
ORDER GGF25475 Can you please send me the delivery tracking number? Best regards
By  Customer Service Center,   posted May 29, 2018
Hi,thank you for your inquiry. Tracking number is 1Z001F240474123353, you can track it via www.ups.com Enjoy your shopping here.
By  Paola,   posted May 26, 2018
Just wanted to check if my order is still going on time (expedited). Best regards
By  Customer Service Center,   posted May 27, 2018
Hi,thank you for your inquiry. Your dress was shipped out yesterday, I will send you tracking number tomorrow. Enjoy your shopping here.
By  Adrianna,   posted May 4, 2018
Hi I was wondering if I could see the different colour options you have for the dress before I ordered it Thanks
By  Customer Service Center,   posted May 5, 2018
Hi,thank you for your inquiry. Sorry, all the pictures of the dress are on our website. Enjoy your shopping here.
By  Melanie,   posted May 2, 2018
Could I return a dress and get the same dress in a fitted size.
By  Customer Service Center,   posted May 2, 2018
Hi,thank you for your inquiry. http://www.graduationgirl.com/info/Return-Policy/ for your reference. Enjoy your shopping here.
By  Stephanie,   posted Apr 22, 2018
My order says shipped but I have never received an email with a tracking number or the order it self. Please help! I have a very anxious child here.
By  Customer Service Center,   posted Apr 23, 2018
Hi,thank you for your inquiry. Tracking number is 1Z001F240474026093, you can track it by www.ups.com Enjoy your shopping here.
By  Melanie,   posted Apr 22, 2018
I would like to know if my dress has been shipped
By  Customer Service Center,   posted Apr 23, 2018
Hi,thank you for your inquiry. The estimated shipping date is around May 3rd and I will update tracking number once it is shipped. Enjoy your shopping here.
By  vic,   posted Apr 17, 2018
i have not received my order no GGF25437 and i do not have any updates,please let me know why?
By  Customer Service Center,   posted Apr 18, 2018
Hi,thank you for your inquiry. Dear, we have sent you confirmation letter included the shipping date which is around April 23rd.

I will send you tracking number once it is shipped. Enjoy your shopping here.

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